Graduate Business Analyst
"At Mercury, we know that to achieve incredible things you must invest in your people. Our dedication to shaping the leaders of tomorrow shines through our highly regarded graduate programme and ensures we stay ahead in a competitive market."
Scope of the Role:
Merging business needs with technological innovation is key for success in this role as Graduate IT Business Analyst at Mercury.
1. Develop business analysis skills and gain exposure to introductory level IT project management skills in both SAP and non-SAP products.
2. Evaluate business requirements and select appropriate solutions to address those needs and participate in end-to-end solution implementation.
3. Facilitate business change, improvement, and efficiency by resolving issues and customer requests across multiple platforms.
Responsibilities:
* Manage incoming requests and incidents from the business via the team's ticketing system.
* Conduct initial troubleshooting.
* Resolve issues where possible, else escalate to Business Analyst.
* Support the process of business change, improvement, and efficiency by working with business leaders, process owners, and relevant stakeholders to understand business requirements.
Requirements:
* Ideally 2:1 Honours Degree / Expected 2:1.
* Strong interpersonal and organisational skills.
* Adaptable and solutions-driven.