Job Title: Customer Operations Executive
Salary: Negotiable pending experience + benefits
Location: Dublin City South
One of our global service clients is currently seeking a Customer Operations Executive to join their team. This is an exciting opportunity to work as a co-ordinator with a large global company. The successful candidate will be a motivated, customer-focused, skilled individual who will join the orders division, where the main responsibility will be overseeing and efficiently managing contract renewal processes for our existing clients. Key tasks involve close collaboration with customers, drivers, suppliers, and internal teams to accurately prepare quotes and finalize orders for replacement or additional goods/services.
Responsibilities:
* Gain in-depth knowledge of the company's services, products, systems, and processes to effectively carry out your role, which includes quoting and ordering for existing customers in a timely and thorough manner.
* Ensure all current procedures are followed to comply with business controls.
* Verify that all necessary documents and contracts are correctly filed and in order.
* Prepare quotes for new purchases and leasing agreements.
* Ensure timely completion of work requests in line with service level agreements.
* Contribute to new initiatives and processes to enhance department efficiency and effectiveness.
* Maintain and update client data and information accurately and promptly.
* Collaborate closely with other internal teams to meet business and customer goals.
* Perform additional duties as assigned by Management.
* Proactively communicate with clients to provide updates, gather feedback, and ensure a positive relationship.
Qualifications:
* Previous experience in call centre, customer service or related roles.
* Strong attention to detail and organisational skills.
* Strong communication skills, both verbal and written.
* Strong at working with numbers.
* Proficiency in Microsoft Office and familiarity with CRM software.
* Excellent problem-solving abilities and attention to detail.
* Ability to work effectively in a fast-paced and collaborative environment.
If this role is of interest to you, please send your CV to Roisin Claffey via the link below.
Job Information
Job Reference: BBBH13482_1728553029
Salary From: £33000
Salary To: £33000
Job Industries: Multilingual & Call Centre
Job Locations: Dublin South, Dublin
Job Types: Permanent
Job Skills: Attention to detail, Teamwork, Good interpersonal skills, Good customer service skills
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