Join Our Team as a Community Operations Analyst! - Estonian Market
Are you passionate about creating positive, safe online experiences? Do you thrive in fast-paced, dynamic environments and possess strong interpersonal skills? If so, we have the perfect opportunity for you!
Position: Community Operations Analyst
Location: Sandyford (D18), Ireland
Working Hours: 36.5 to 40 hours per week, flexible shifts from Monday to Sunday (including Bank Holidays)
Contract Type: Permanent
What You'll Do:
As a Community Operations Analyst, you'll be at the heart of our client's community, providing empathetic, accurate, and timely assistance to resolve inquiries. You will:
1. Advocate for our Community: Use your knowledge of our client's products and community standards to make well-balanced decisions and become an effective advocate.
2. Investigate and Resolve Issues: Address user inquiries, support requests, and reports of potentially abusive content with high quality and speed.
3. Enforce Standards: Monitor and enforce our client's Terms of Use, ensuring a positive user experience by reviewing reported content.
4. Improve User Experience: Gather and analyze data to identify trends and inefficiencies, suggesting scalable solutions for community support.
Your Skills and Qualifications:
5. Multilingual: Fluent in both English and Estonian
6. Empathetic Communicator: Strong interpersonal skills with an emphasis on empathy and effective verbal and written communication.
7. Resilient and Adaptable: Thrive in a fast-paced, pressured environment with a positive approach to challenges.
8. Problem Solver: Strong decision-making and problem-solving abilities.
9. Team Player: Ability to work collaboratively within a team while managing time effectively to hit KPIs consistently.
Why Join Us?
10. Onsite Perks: Free canteen access during shift hours.
11. Health and Wellness: Comprehensive health care, wellness programs, and access to Covalen Group Scheme and Employee Assistance Programme (EAP).
12. Development Opportunities: Extensive training and development programs to support your career growth.
13. Eco-Friendly Benefits: Participate in our Tax Saver and Bike to Work schemes.
Essential Competencies:
14. Cultural understanding of the market.
15. Office environment experience is preferable.
16. Extremely reliable, consistent, and hard-working.
17. Passionate about ensuring a positive, safe user experience.
18. Flexible and able to learn new information quickly.
Eligibility:
19. Must be eligible to work full-time in Ireland (Stamp 4, Irish citizenship, or European).
Apply Today!
If you are ready to make a difference and contribute to a safe and supportive online community, apply now to join our dedicated team as a Community Operations Analyst by emailing your application to. Let's create a positive impact together!
Make your mark in the digital world—become a Community Operations Analyst and advocate for our vibrant community!