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Base pay range
Direct message the job poster from Darwin Hawkins
Recruitment Consultant at Darwin Hawkins
Title: People Operations Manager
Sector: Fintech
Location: Dublin City Centre (Hybrid)
Our Client
Our client is a forward-thinking organisation seeking a People Operations Manager to lead their HR service desk team, drive efficiency in HR processes, and deliver a high standard of support across all employee touchpoints. With a focus on innovation, this role presents an exciting opportunity for a results-oriented HR professional to make a lasting impact.
Why should you apply?
This is a unique opportunity to streamline and elevate HR operations in a supportive, team-focused environment. The successful candidate will have the autonomy to drive process improvements and influence organisational change.
Who should apply?
Ideal candidates will possess the following experience:
* Prior experience implementing system and operational improvements in a HR function
* Strong expertise in change management, payroll, HR data management, and service desk operations
* A proven ability to implement KPIs, manage workflows, and improve operational efficiency
* Experience optimising HR processes and systems for improved employee satisfaction
* Technical skills to navigate ticketing systems with ease
* Excellent communication, stakeholder management and problem-solving abilities
Role and Reporting Lines
Reporting to the C-Suite, you will have the following responsibilities:
* Manage a team of 3 to deliver exceptional employee support
* Develop and monitor KPIs to enhance service delivery and identify areas for improvement
* Approve and ensure the accuracy of HR records and payroll processes
* Create and update standard operating procedures (SOPs) to enable seamless transitions and self-service options
* Partner with IT teams to implement tools and systems that optimise HR service delivery
* Provide insights and recommendations based on People Support metrics and feedback
* Drive initiatives to improve employee engagement and satisfaction
Interested in this position?
To apply, please submit your CV to Lisa Tully who is managing this assignment via the link below or to inquire further please contact us directly on 01 529 4200.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Human Resources
* Industries: Financial Services and Technology, Information and Media
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