We currently have a position for a Customer Support Representative working for our client in Co Kerry. This opportunity would ideally suit candidates with an interest in technology or someone who has worked in a client or customer support role, ideally with ticketing & problem-solving experience. Please note the working hours for this role are rotational shifts (7AM – 10PM) but will be rotated weekly.
Required Skills:
* Previous Call Centre experience
* Knowledge of ITIL service delivery best practices
* Experience with Windows 10
* An understanding of MS Office applications/O365
* Knowledge of Apple Mac/iPad a plus
* Have worked in/with a Citrix environment in the past a plus
* An understanding of Lotus Notes database structure and usage a plus
What we require from you:
* Fast learner and good logical thinking
* Good investigative and reporting skills
* Ability to learn/apply/retain large volumes of information
* Prepared to be flexible in regard to working time when required
* Ability to work under pressure while ensuring a good standard of work
* Ability to troubleshoot and analyze issues while suggesting improvements and workarounds
* Candidates must be able to display why they want a job in IT and be able to talk to that interest and/or experience
If you are interested, please apply or email.
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