Job Purpose: The Branch Manager is responsible for the overall management of the branch and the achievement of all financial targets within his/her branch.
Key Tasks Required:
1. Operational Management
* Planning, organising, staffing, directing and controlling of all branch staff.
* Maximise the branch's potential by ensuring all branch and financial targets are met.
* Ensure that all branch staff fully adhere to correct procedures in relation to tasks and stock management.
* Maintain all costs within targeted figures.
* Regularly review all costs and look for opportunities to reduce.
* Ensure all stock is maintained and regularly audited.
1. Staff Management
* Identify recruitment needs within budget and process with support from Human Resources Department.
* Conduct annual employee appraisals for all branch staff and provide regular feedback to all staff on their performance.
* Coach and motivate branch staff to ensure they meet business demand and targets set.
* Develop and encourage positive working relationships within the branch and resolve issues or escalate to the Regional Manager if necessary.
2. Business Development
* Promote at every opportunity to existing and potential customers the range of services that we provide.
* Develop relationships with existing and potential customers to retain and grow branch business.
* Bring forward ideas/suggestions for new products or services that could generate additional revenue.
* Responsible for entire branch performance reporting weekly sales to area manager.
3. Quality Management
* Responsible for the housekeeping of the branch.
* Responsible for staff uniform compliance.
* Deliver excellent customer service at all times (phone/face to face).
* Ensure good work practices are being followed in the branch and all technical guidelines are being adhered to - following the policy of getting it right first time.
4. Health and Safety Management
* Ensure full compliance by all floor staff with health and safety/environmental policies and procedures.
* Ensure full compliance by all floor staff with safety/environmental legislation.
* Promote and be a role model for safety in the Branch.
* Report all breaches of safety policies/procedures and legislation to the Branch Manager.
Essential: You must have motor industry knowledge.
Benefits:
* Twenty Three days annual leave.
* Branch Margin Bonus.
* Q Bonus.
* Company Branch Vehicle.
* EAP program.
* Sick Pay Scheme.
* Company Pension.
* Bike to work scheme.
* Uniform provided.
Please note: If you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
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