The Role
In this role, you will serve as the primary point of contact for customers, overseeing the entire order process from start to finish. This includes processing daily orders and managing the customer experience through effective communication and timely issue resolution.
Responsibilities
* Evaluate, enter, and manage customer orders in our CRM and ERP systems.
* Ensure seamless communication with customers by providing order receipts and scheduled shipment dates in a timely manner.
* Collaborate with the Tier 2 support team to resolve customer issues and meet their needs through coordination with internal departments and teams.
* Develop a deep understanding of customer contracts and quotes, including terms, special instructions, and revenue recognition procedures for accurate order processing.
Requirements
* Fluency in Italian and advanced English language skills.
* Proficiency in Microsoft Office tools and strong PC user skills.
* Previous experience in an order entry or back-office support environment, preferably with a background in Order Management or Sales Operations.
About the Opportunity
* This is a permanent, full-time position offering a competitive salary and benefits package, including health care, pension, and wellness program.
* The working hours are Monday to Friday, with regular office hours.
* Due to our hybrid work model, you will spend two days per week working from our Cork office, enjoying a great team spirit and open, friendly work environment.