Social network you want to login/join with:Salary: £Highly Attractive Salary and Relocation packageLocation: Republic of IrelandReference: J79366Contact:Telephone: 0141 647 6688Categories:A world leading packaging company that promotes sustainable development through innovative solutions is looking for an excellent leader with strong experience at senior management level and natural commercial acumen to fill a key role within the company. This Head of Client Services role will have an overall strategic accountability for communication and alignment between customer service, procurement and operations.Key accountabilities will include:Oversight of the customer service departmentAs a member of the Site leadership team, leads the Customer Service team to provide daily support to customers in terms of order input, new business projects, queries.Driving improvement initiatives in the customer experienceFostering a team-based culture and providing regular feedback to the teamLiaising with internal departments such as production and quality in order to communicate customer requirements and ensure correct prioritisation of production resourcesProvide data analysis to internal and external customers as requiredConducts training/recruitment/performance review processesAn element of this role will also involve overseeing the purchasing of direct materials, reporting inventory KPIs, driving working capital improvement initiatives and managing subcontractors, so having a background in procurement would be an added bonus.Minimum Requirements:Well-developed leadership skills, capable to lead team positively, even in challenging operational environment and drive improved employee engagementHighly developed sense of ownership, takes responsibility for deliverables in the CS/Planning/SC area5+ years’ experience in print or packaging industryTeam building, team member training skillsRelationship buildingContinuous improvement focus – evidence of own improvement initiatives realisedCommercial nous – experience of representing Company to customerPlanning – experience of planning systems either having worked as a planner or having been accountable for a planning process.High competence with numbers and excelGood/high energy levelTechnical bent – ability to learn the intricacies of the production processes and item range in order to advise customer on best solution.
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