Job Title: Marketplace Merchant Onboarding Lead
Join our team at B&Q in Southampton, Store Support Office, and play a key role in equipping our stores, people, and business with everything needed to help millions of customers create their perfect home.
Job Summary:
We are seeking an experienced professional to support the onboarding and incubation of new merchants and accelerate their success on B&Q Marketplace. The ideal candidate will have substantial experience in Marketplace, Ecommerce, or Digital Platforms, as well as knowledge of integration methods and e-commerce sales drivers.
Main Responsibilities:
* Integration Approach: Identify the best integration method, focusing on automation and scalability, and engage with merchant technical teams to understand existing eCommerce systems and recommend integration solutions.
* Training and Support: Train merchants in B&Q Marketplace best practices, including optimization, SLAs, and reporting, and provide first-line support during onboarding, handling queries related to CSV, SFTP/HTTP, and API technologies.
* Sales Growth: After launch, continue working closely with merchants to drive early sales growth by enhancing content quality, increasing inventory, and improving product visibility through promotions.
* Compliance and Handover: Monitor merchant compliance with SLAs and guide them to meet standards, and upon successful incubation, facilitate the seamless transition to Account Management.
* Continuous Improvement: Contribute to creating and managing merchant training materials.
* Operational Efficiency: Ensure the long-term success for both B&Q and our merchants.
Requirements:
* Work Experience:
o 1. Working in Marketplace, Ecommerce, or Digital Platforms: You should have substantial experience in these domains.
o 2. Marketplace and Merchant Operations: Familiarity with how marketplaces and merchants operate.
o 3. Onboarding and Client Growth: Experience in bringing clients onboard and facilitating their growth on digital platforms.
o 4. Integration Methods: Knowledge of CSV, API, SFTP/HTTP, and third-party platforms/connectors (e.g., Linnworks, Shopify).
o 5. E-commerce Sales Drivers: Understand the factors driving e-commerce sales.
o 6. Scale-Up Business Experience: Previous work in a scale-up business is advantageous.
* Skillset:
o 1. Merchant Management and Problem-Solving: Excellent skills in managing merchants and solving problems logically.
o 2. Influencing and Stakeholder Management: Professional experience influencing both internal and external stakeholders across technology and commercial aspects, with persuasive written and verbal communication skills, including presenting to Director-level audiences.
o 3. Strong Project Management: Ability to manage multiple concurrent projects effectively.
o 4. Self-Motivated and Proactive: Maintain a can-do attitude and take initiative.
o 5. Passion for E-commerce: Thrive in a fast-paced, evolving e-commerce environment.
What's in it for me?
As part of our great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more.