Ruhama is an Irish NGO that offers support to individuals impacted by prostitution, sex trafficking and other forms of commercial sexual exploitation. This role offers the selected individual the exciting opportunity to develop the growth and expansion of Ruhama’s services on a nationwide scale and to provide strategic leadership, oversight and innovative thinking to its services offering.
Title: Head of Services
Location: 4 Castle St. Dublin 2
Salary: €65K + DOE (Depending on Experience) + Benefits
The Role
Reporting to and deputising for the CEO, this role encompasses leadership and oversight of all Ruhama’s service provision to those impacted by prostitution and human trafficking for sexual exploitation. The Head of Services will support the CEO in planning and activity to ensure organisation structure and accountabilities are aligned with strategic and operational requirements, implementing improvements and changes as required.
Key Responsibilities
Service Provision
1. To oversee the day-to-day operations of service provision.
2. To oversee care plans and a case management system are monitored and regularly reviewed for all service users who are engaged in the service.
3. Monitor and evaluate the effectiveness of service provision through mediums such as data collection and analysis, emerging trends, service user and staff feedback, evaluations and audits.
4. Ensure the implementation of changes/improvements to service provision based on service users’ needs and current trends and patterns.
5. Introduce, promote and implement new service models based on evidence-based practice.
6. Develop and grow the number and range of interagency partnerships in place with Ruhama.
7. Develop and implement annual operational service plan in line with strategic plan priorities and objectives.
8. Oversee and review clinical record keeping systems with a focus on outcomes.
9. Lead all teams in best practice in relation to Prostitution, Human Trafficking and Domestic Sexual Gender Based Violence.
10. Develop, initiate, implement and participate in Quality Improvement Plans.
11. Ensure Ruhama Business Continuity plans are regular