Business Systems & IT Manager (Full Time)
Dublin, Ireland
Description
Business Systems & IT Manager – Strategic Technology Leadership Role
Location: Citywest, Dublin
Reports to: Director Customer Operations
Immediate Opportunity – Apply Now
Drive IT & Business Systems Excellence in a High-Growth Organisation
CEL Critical Power is a rising leader in mission-critical power solutions, delivering cutting-edge technology to some of the world’s most demanding sectors—data centres and pharmaceutical plants being our speciality. With exceptional growth across Ireland and Europe and a major investment in the United States, our trajectory is set to accelerate even further, solidifying our position as an emerging industry leader on both sides of the Atlantic. We are also in the market for a new large-scale advanced headquarters in Dublin to accommodate our growing team, expanding customer base, and evolving product lines. This role presents a unique opportunity to design, oversee the build, and ensure the seamless operation of a world-class facility that will serve as the technological and operational hub for CEL's continued growth.
This is not just another IT role—it is an opportunity to shape the technological foundation of a high-growth, high-performance business that powers the digital economy and next-generation critical infrastructure. This newly combined role merges responsibilities such as SAP Administration and in-house IT management, positioning the successful candidate as the primary point of contact for IT strategy, support, and systems optimisation.
The Business Systems & IT Manager will be responsible for managing these partnerships, ensuring seamless collaboration and that the services provided align with CEL’s operational needs and growth trajectory. You will be responsible for hardware, software, cloud services, telephony, and enterprise applications, while driving integration, security, and digital transformation across the business.
This is a high-impact, strategic role that focuses on management and long-term technology alignment rather than day-to-day hands-on troubleshooting. You will lead and work as one with our major system providers like SAP, AutoCAD, Autodesk, Microsoft, EPLAN, and telephony and IP providers to ensure our IT strategy supports scalable and secure business growth.
Your leadership will ensure seamless IT operations, strong governance, and future-ready systems that scale with the company’s continued growth.
Your Role – Key Responsibilities
IT & Hardware Management
* Oversee all company hardware assets including laptops, desktops, tablets, desk phones, mobile devices, printers, access points, firewalls, and authentication devices.
* Maintain a centralised inventory system to track hardware lifecycle and security compliance.
* Develop and enforce standardised procurement and maintenance policies.
Business Systems & Software
* Lead the administration of SAP ERP, ensuring seamless integration with third-party solutions providers and systems.
* Manage our Microsoft 365 and enterprise applications, overseeing licensing, updates, and user adoption.
* Ensure system-wide data consistency, security, and operational efficiency.
Communications & Infrastructure
* Maintain a secure, high-performance IT network, including internet and intranet solutions.
* Oversee secure access control for employees, enabling remote work and cross-site collaboration.
* Implement and manage Follow-Me voice services, ensuring uninterrupted communication across business locations.
* Oversee SAP and third-party software integrations, ensuring smooth workflows and system interoperability.
* Manage API connections to enable real-time data exchange across platforms.
* Oversee our MSPs helpdesk facilities for your colleagues, ensuring timely resolution of support tickets.
* Promote and organise regular IT training sessions to enhance user proficiency in business applications, security, and system updates.
* Manage both remote and onsite support.
Operational Excellence & IT Governance
Service Level Agreements (SLAs)
* Define and enforce response times for IT support, hardware issues, and software updates.
* Establish uptime guarantees and support windows for critical business systems.
* Implement real-time monitoring of hardware, software, and network performance.
* Deliver regular reports on system health, IT support efficiency, and security posture.
Security & Compliance
* Develop and implement robust cybersecurity protocols, including firewalls, antivirus solutions, and data encryption.
* Ensure compliance with GDPR and industry data protection standards.
Scalability & Futureproofing
* Plan IT infrastructure upgrades that scale with company growth and business expansion.
* Continuously assess emerging technology trends and implement future-ready solutions.
Who You Are – The Ideal Candidate
* Proven experience in IT management, business systems administration, or enterprise applications.
* Proven ability to oversee IT infrastructure, business systems, and technology partnerships at a strategic level, ensuring that IT solutions align with business growth and operational efficiency.
* Strong background in IT governance, risk management, and aligning technology with business objectives, with experience in managing third-party service providers to ensure operational excellence.
Process-Driven & Strategic Thinker
* Ability to develop IT governance frameworks, risk management policies, and best practices.
* Experience in systems integration, automation, and API management.
* Track record of optimising business operations.
* Strong ability to troubleshoot IT challenges, manage incidents, and provide practical, scalable solutions directly and with MSPs.
* Excellent communication skills, capable of working with leadership, department heads, and external providers.
* Experience managing third-party vendors and negotiating service contracts.
Why Join CEL?
Lead IT Strategy in a High-Growth Company – Be at the centre and drive IT and business systems transformation.
Work with Industry-Leading Technologies – Enhance our SAP, Microsoft, Autodesk, and all other enterprise IT solutions.
Collaborate with Key Business Leaders – Work alongside executive teams, operations, and local and global partners.
Innovate & Future-Proof Infrastructure and Systems – Implement cutting-edge cybersecurity, cloud solutions, and digital transformation initiatives.
Competitive Salary & Career Growth – We are committed to your professional development, continuously investing in training and upskilling to keep you at the forefront of industry innovation and technological excellence.
Apply Now – This is a CEL Critical Power-Critical Hire!
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