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Client:
Location:
Kilkenny, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
c7f935fceb28
Job Views:
2
Posted:
16.03.2025
Expiry Date:
30.04.2025
Job Description:
Audi Kilkenny are recruiting for an AfterSales Advisor to join our dedicated team.
Are you a strong communicator with excellent customer service skills?
Are you looking to apply your skills to a motor industry career?
This might be the opportunity for you!
Responsibilities:
1. Service
o Act as the first point of contact with customers either by telephone, email or face to face seeking to convert customer queries into service bookings.
o Generate appropriate documentation in relation to the service booking.
o Meet and greet all customers promptly in a professional and courteous manner.
o Deal with the receiving of, and the handback of a vehicle to the customer.
o Agree cost and deadlines with the customer whilst clarifying issues relating to the service/repair.
o Check on progress of services to vehicles throughout the day and contact customers to communicate and receive approval and authorisation regarding any changes in the cost estimate, promised time of delivery or recommended services.
o Work as part of a team efficiently and professionally.
o Liaise with other teams in the business, management, reception, warranty, parts, sales.
2. Parts
o Maintenance of stock including processing parts, deliveries, orders and returns.
o Dealing with aftersales customers both on the phone and in person.
o Handling customer queries.
o General warehouse duties.
o Carry out customer follow-up and prospecting activities to maintain and build the volume of work within the workshop and provide the sale of accessories and parts.
Ideal Candidates will have:
* Full driving license.
* Experience in a similar role.
* Highly organised and focused.
* Strong oral and written communication skills.
* Excellent problem-solving ability.
Why choose Audi Kilkenny?
We promote a positive working culture where creativity and innovation are encouraged. Employees receive top-quality training from our highly skilled team where we promote progress and development in order for you to reach your full potential. Our benefits package includes:
* Competitive salary with an achievable bonus scheme.
* 20 days annual leave.
* Work-life balance (Weekends off, bank holidays off).
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