Location: On site / Galway, Ireland
Job Type: Permanent / Full-time
Sector and Subsector: Hospitality | Front of House
Annual Salary Range: from €36,000.00 to €40,000.00
The Byrne Hotel Group is looking for a Front Office Manager to join the newly renovated and popular 75 room Victoria Hotel in Galway. The Front Office team are the first point of contact for guests, and the Front Office Manager will work with the team to provide an exceptional welcome for all our guests and reinforce a strong customer-focused approach.
This is a hands-on role, working with a very experienced front office team & hotel manager. This role is best suited to a person with experience managing a team and with Front Office experience in a comparable hotel.
Your Responsibilities
* Co-ordinate all functions of the Front Office with a hands-on approach
* Reinforce a customer-focused approach within the Front Office Team at all times
* Work with the Front Office team to ensure all guests have a positive experience by delivering a smooth Check-In and Check-out process
* Work closely with other departments to ensure booking information is shared and accurate
* Ensure quality of data is maintained within the booking system enabling accurate guest history and sales information
* Encourage guest feedback and implement a system for addressing comments to ensure guest satisfaction and continuous improvement
* Monitor guest feedback trends, address challenges in service standards, and actively solicit guest opinion by ensuring a strong Front Office presence – meeting guests regularly
* Carry out any additional duties requested by management, related to hotel operational activities
* Ensure that the standards of the Hotel are maintained at all times
* Liaise with Senior Management on optimizing sales and revenue growth
* Work closely with Sales on Promotions, Web Providers, Tour Operators and Property Website initiatives
* Ensure that all daily/weekly/monthly reports for the department are completed
* Co-ordinate and monitor all group reservation activities and guest cycle
* Maximize room and meeting room sales for the Hotel, maximizing the rooms yield by practicing strong Yield Management & working in partnership with Reservations & Sales Team
* Recruit, train, develop and monitor staff in conjunction with the HR department
* Prepare rotas for the department in advance considering the business demand and to ensure that sufficient cover is available to meet those needs
* Responsible for training and development of all staff through use of departmental SOPs
* Ensure that performance appraisals are carried out as and when required
* Attend Management meetings and training sessions as required
* Cover Duty Manager shifts as required
* Ad hoc projects
* Comply with company regulations regarding Fire, Health and Safety, Hygiene, Customer Care and Security
Experience and Skills
* Experience in a similar role in the hospitality industry with a track record of people management
* Excellent Management, Leadership, Organisation, Time Management and Communication skills essential for the role
* Understanding of budgets and revenue with a proven track record of delivering on budgets
* Knowledge of HotSoft and hotel systems would be an advantage
* Excellent knowledge of MS Word / Excel / Outlook
* Excellent communication and interpersonal skills
* Fluent in English (written & oral)
The Company
The Byrne Hotel Group is a unique collection of family-owned hotels and guest houses in Galway, Dublin and the UK offering Irish Hospitality at its best. When you join the Byrne Hotel Group, you join a dedicated team who have a strong focus on providing an exceptional guest experience. We are committed to providing training and support for our employees while fostering a culture of professional excellence. The Byrne Hotel Group offers our employees the opportunity to develop their talent and grow their career through opportunities across the group. We pride ourselves on building strong teams and a supportive working environment for our employees.
Byrne Hotel Group is an equal opportunities employer.
Job Types: Full-time, Permanent
* Company events
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