Contract Status: Full Time – 1-year Fixed Term duration to cover Maternity Leave
Reporting to: The Lending Manager
Role Description
Work as part of the lending team dealing with incoming lending queries and the issuing of new loans to members. Maintain a quality service to members and colleagues. Promote the products and services that are relevant to the particular member. It is envisaged that the successful candidates will have a lending discretion in due course.
Role Attributes
The ideal candidate will have:
* Experience in a similar role within a credit union or financial services environment.
* Good interpersonal and communication skills.
* A broad knowledge of the portfolio of lending services on offer to include an understanding of the credit policy, legislation & compliance pertaining to Credit Unions.
* Analytical skills and organisational skills are essential. Output and outcome focused.
* QFA or APA Loans qualification desirable (or to be actively working towards obtaining qualification).
* The Credit Union will provide financial support for the successful candidate to obtain a suitable qualification e.g. APA Loans / QFA where it is not held currently.
Key Functions
* Meet members face to face to discuss their lending query.
* Ensure members are attended to in a timely and efficient manner, whether via waiting room, incoming phone calls, or by way of leads from marketing channels.
* Advise members on document requirements.
* Assist members with the drawdown of their loans and repayment plans.
* Discuss loan cases with other lending officers.
* Maintain strong team ethic and group morale.
* Provide feedback to Lending Manager/ Deputy Lending Manager (LM/DLM) as to any recommended changes to work practices.
* All interactions with members to be documented on members' Notepad.
* GDPR guidelines to be adhered to at all times & each member query to be dealt with confidentially.
Other Functions
* Develop a knowledge of our lending products.
* Learn to identify urgent applications.
* Decide on applications within an agreed approval limit.
* Engage with members at every opportunity to ensure we provide an excellent member experience.
* Ensure that members' financial needs beyond any requested loan are identified and that best advice is given in respect of any other relevant products/services that may be suitable.
* Any other duties as outlined by LM / DLM.
To Apply
Please forward cover letter and CV to hr@sjcu.ie by close of business 20th December 2024.
St Jarlath’s Credit Union Limited is an equal opportunities employer.
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