Reporting to the Regional Supervisor, the successful candidate will be responsible for the following activities:
* Process driving licence applications within a defined timeframe and ensure that the highest standards of customer service are achieved, including compliance with Identity Validation, Document Validation, and NDLSFO Business Rules.
* Ensure the utmost due diligence is applied to all documents and image/signature captures uploaded to the NDLS Front Office Solution.
* Ensure compliance with the utilisation of the Front Office Solution and Dual Screen Technology.
* Complete on-site and virtual training as required and ensure appropriate training records are completed and returned as directed by your supervisor. All training courses for completion must be done in a timely manner.
* Ensure that all mandatory courses are completed in a timely manner as defined by your supervisor.
* Ensure full compliance with the Company’s Code of Integrity & Professional Conduct, and adopt behaviour in accordance with SGS Equality & Diversity policy.
* Ensure a full understanding of SOPs and procedures manual along with any additional support material issued during the life cycle of the Verification Officer role.
* Report any serious discrepancies, security breaches, or breaches to data immediately to the Regional Supervisor, NDLSFO Helpdesk, Operations Manager, and Head of Security.
* Comply with the Company Code of Integrity Policy.
* Comply with Mobile Phone Policy & Uniform Policy.
* Flexibility to travel to cover in NDLS Centres other than your base location.
* Commitment to working Saturdays as part of a fair roster rotation.
* Adopt safe and professional behaviour by exercising due regard for the health and safety of yourself, colleagues, and members of the public, in line with the Company’s policies and procedures.
This is not a definitive list and other duties may be added on an ad hoc basis.
Qualifications
Leaving Certificate and/or FETAC 5 skills certificate or greater.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.
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