Key Responsibilities:
Collaborate with Client's IT staff to install, manage, and maintain systems, including: Windows Server 2016, 2019, 2022 (physical & virtual) Windows 10/11 client devices Network devices (firewalls, switches, printers) Centralized Wi-Fi systems ADDS, DNS, DHCP Intune MDM for mobile device enrollment Document issues and resolutions in the Helpdesk system and report daily progress.
Act as the first point of contact for IT support, resolving hardware and software issues.
Coordinate with third-level support to log and resolve incidents.
Provide accurate information and guidance on IT services and equipment.
Offer first-level support for user and server operating systems.
Install and configure desktops, servers, and software as needed.
Manage software rollouts and updates, using experience and creative problem-solving.
Key Skills and Experience:
Network Infrastructure:
Strong understanding of TCP/IP fundamentals.
Service Desk Tools:
Experience with LogMeIn, TeamViewer, OpenManage, Zendesk, Freshdesk, etc.
Windows Server:
Administration and support in virtual environments (ADDS, DNS, DHCP, file/print services, backups, disaster recovery).
End User & Network Devices:
Deployment and support for PCs, laptops, mobile devices, phones, printers, wireless access points, and switches.
Microsoft Products:
Experience with Windows Server, Active Directory, and virtualization.
Communication:
Able to explain technical issues clearly to both technical and non-technical audiences, including students and senior management.
Problem Solving:
Data analysis, risk management, and strategy development.
Educational Software:
Experience with SolidWorks, AutoCAD, Compass Cloud, Access-IT, ABTutor, and Uniflow Smartclient is a plus.