Job Opportunity in Financial Sector
We are seeking an individual with customer service experience to join our growing team in Shannon. This role offers fantastic benefits and career progression opportunities, making it an ideal choice for those looking to start their career in the financial sector.
The successful candidate will have the opportunity to gain first-hand experience, obtain a globally recognized APA Qualification, and receive full study support. This is a unique chance to kick-start a career in the financial sector and progress quickly.
Duties and Responsibilities:
* Developing payment plans and handling customer portfolios.
* Providing exceptional customer service at all times.
* Resolving customer queries and complaints efficiently.
* Escalating severe issues to management when necessary.
* Communicating with customers through various channels.
Required Skills and Experience:
* 1-2 years of customer service experience.
* Call center experience is desirable.
* Graduates with relevant skills are preferred.
* Ability to meet targets and deadlines.
* Native level English proficiency.
* Negotiation and IT knowledge.
Benefits:
* Bonus scheme available.
* Pension plan from day one.
* Healthcare coverage from day one.
* Full study support for APA qualification.
* 20 days annual leave plus 3 company days off.
* Free on-site parking.
* Weekends off.
* Hybrid working arrangement available.