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Principal IT Recruiter | Expert in Sourcing Top DAILY RATE CONTRACTORS
Who is Our Client? Our client’s technology division powers a secure, digital economy, making transactions safe and accessible. They foster an inclusive culture and drive innovation to deliver better business results.
About the Role: The Business Operations (Biz Ops) team seeks a Salesforce Admin with an SRE mindset who will be responsible for ensuring platform stability and health. This role involves operational design, automation, capacity planning, and monitoring to build resilient products. The team proactively manages production, risk, and compliance while collaborating with developers to enhance reliability.
Key Responsibilities:
* Ensure application scalability, performance, and resilience.
* Automate monitoring and alerts to optimize recovery time.
* Support CI/CD pipeline and drive DevOps best practices.
* Conduct blameless post-mortems and enhance system reliability.
* Collaborate with development teams on operational readiness.
Qualifications:
* BS in Computer Science or related field, or equivalent experience.
* Experience with Salesforce applications (Service Cloud/Sales Cloud).
* Proficiency in scripting, automation, and large-scale system troubleshooting.
* Strong problem-solving, communication, and teamwork skills.
* Experience in DevOps, ITSM practices, and risk management.
Required Skillsets:
* SRE mindset (Site Reliability Engineering)
* IT Service Management (ITSM)
* Workbench and ALM tools
* Automation and monitoring setup
* Observability tools: Splunk, Dynatrace
Years of Experience:
2-4 years
Day-to-Day Activities:
* Perform Salesforce Admin activities such as user maintenance, dashboard creation, and case resolution.
* Set up and enhance automation and monitoring tools.
* Participate in various audits and ensure compliance.
* Manage ALM and ITSM data quality.
* Execute changes, conduct RCA (Root Cause Analysis), and investigate problems.
* Handle service requests and problem resolutions.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting, Financial Services, and Banking
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