Overview
Analyst
Permanent
From £45,000+ Pension + Bonus + BUPA + ShareSave + 6.6 weeks holiday + Hybrid Working
Southampton, Store Support Office
We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO), we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as an Analyst and you’ll be a big part of this.
What's the job?
Working within the Analytics and Data Science team, under the leadership of the Analytics Manager, the Analysts will work to produce high-quality analysis and insights. They will interact with a varied group of stakeholders to build on the understanding of customers, helping to shape our future strategies, improve customer experience, deepen engagement, drive revenue, and improve business efficiencies across both B&Q and TradePoint.
Key Accountabilities / Responsibilities:
1. Develop analyses related to understanding customers, CRM & Loyalty, marketing performance, and broader retail Insight requirements.
2. Help deliver the information provision for “The health of the customer”, including looking at contributions to growth, cohort analysis, churn rates.
3. Work within a matrix structure with other analysts, delivering a wide range of analytical products and projects, focusing on customer behaviour.
4. Deliver PIRs related to the B&Q Loyalty schemes (Club & TradePoint) and CRM activities: identifying opportunities and making informed recommendations.
5. Create forecasting and measure campaign performance across Marketing channels; true incrementality, ROI and contribution to owned exclusive brand mix.
6. Support on deep-dives and incremental analysis into performance to generate actionable insights.
7. Be an active member of the wider data community across the group, engaging with the group data team and other banners across the group.
8. Bring external thinking to B&Q by maintaining an awareness of analytics usage in retail and other sectors and by keeping abreast of competitor technology and developments.
9. Support the growth of new channels, Services, Digital, MarketPlace and Retail Media with key analysis and information.
10. Alongside the Analytics Manager, help build relationships with key stakeholders from across the business and translate their ambitions and goals into analytical challenges.
What we need:
Required Skills & Experience:
1. You can write complex SQL queries and have experience working with other languages such as Python or R.
2. You have experience working within a matrix environment using Agile methodologies, collaborating with different teams and stakeholders.
3. You’ve experience working with cloud-based analytical platforms such as Databricks, Snowflake, Google BigQuery, and the like.
4. You have experience in marketing campaign design and analysis, working with customer data to find key insights.
5. You can use statistical methods such as hypothesis testing, confidence intervals, and p-values.
6. You have strong attention to detail and are willing to ensure the accuracy of your work.
7. You understand the importance of Data Governance and good Data Quality.
8. You know the basics of customer behavioural analysis and omnichannel personalisation.
9. You’ve used Jira/Confluence for managing workloads and documentation.
10. You’re curious about how things work and finding solutions to business problems.
11. You understand and maximise the value of analysis and data science with a commercial lens.
12. You’re a good storyteller who can convey value through visuals.
13. You have an awareness and understanding of technology and trends in Data Science and Analytics.
What's in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best by offering a range of benefits. Our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits, and more!
For support during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
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