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Retail Fulfillment Operations (RFO) Program Manager, Cork
Client: Apple
Location: Cork, Ireland
Job Category: Other
EU work permit required: Yes
Job Reference: 44cbfaa23034
Job Views: 2
Posted: 02.04.2025
Expiry Date: 17.05.2025
Job Description:
Summary:
The Retail Fulfilment Operations (RFO) team strives to provide cutting-edge innovation and operational excellence for best-in-class customer experience. RFO turns Retail Fulfilment into a key value proposition for Apple’s direct customers through Planning, Execution, and Strategic Programs. We are seeking a dynamic, highly motivated candidate with strong Analytic and Project Management abilities. This role will have a combination of business insight, technical knowledge, and Project Management skills, used to develop and deliver reporting and analysis enabling rapid decision-making and management of key projects to support the same. You will focus on supporting the growth of Apple’s products, routes to market, and critical operations initiatives. This role is highly visible, interacting with our partners in operations & retail and networking throughout Apple’s organisation. The ability to work seamlessly with these teams is essential for achieving the objectives of the position.
Key Qualifications:
Ability to manage strategic projects through the full project lifecycle including translating business needs into requirements & testing strategy. Develop, maintain, and own robust reporting KPI’s that help to guide the business and measure success. Build and create reporting needs for both online/retail operations teams. Experience with applying techniques to provide solutions to real business problems. Expert in taking complex data and helping to make it easily understood for business and technical teams. Understanding and ability to deep dive operational data, identify trends & make recommendations to peers and leadership to drive impactful business decisions. Identify and evaluate operational risks and implement contingency plans to mitigate. Identify and develop improvements that directly improve the customer experience. Ability to drive strategic direction and influence key partners. Collaborate with our key business partners and understand the “Voice of the Customer”.
Additional Requirements:
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