Job description
Job Title: Customer Relationship Manager
Location: Monaghan, Co. Monaghan
Company Overview:
We are a young, dynamic company experiencing continuous growth. We are looking for passionate, motivated individuals to join our team and contribute to our expanding business.
Job Summary:
The role involves fostering and maintaining strong relationships with existing clients while collaborating cross-functionally with our production and design teams. The ideal candidate will have a solid understanding of the decor and interior design industry, excellent customer service and organizational skills, and a passion for delivering innovative solutions to both residential and commercial clients.
Key Responsibilities:
1. Client Relationship Management:
o Build and nurture long-term relationships with clients to encourage repeat business and loyalty.
o Understand client needs and preferences to offer tailored design solutions that fit their goals and budgets.
o Address client inquiries, concerns, or issues promptly to ensure customer satisfaction.
o Work closely with sales, design, and production teams to ensure alignment with business objectives.
o Coordinate with logistics and operations teams to ensure timely delivery and stock availability.
2. Sales Strategy & Leadership:
o Develop and implement sales strategies across various markets (residential, commercial, retail, etc.).
o Collaborate with the sales team to achieve targets and maintain high levels of customer satisfaction.
3. Business Development:
o Identify new business opportunities, including exploring untapped markets and building relationships with potential clients.
o Cultivate and maintain relationships with key stakeholders such as architects, interior designers, contractors, and other industry professionals.
4. Product Knowledge & Training:
o Stay informed on new products, design trends, and market positioning.
o Provide ongoing product training to the sales team to improve their performance and enhance product knowledge.
o Keep up with industry trends, design styles, and technological advancements to offer innovative solutions to clients.
5. Market Research & Competitor Analysis:
o Conduct market research to understand industry trends, customer demands, and competitor activities.
o Provide senior management with insights on emerging trends, pricing strategies, and new business opportunities.
o Develop competitive pricing strategies based on market analysis and identify potential business avenues.
Required Skills & Qualifications:
* Proven success in sales, particularly within the decor, interior design, or related industries (e.g., furnishings, architecture, design products).
* Strong communication, presentation, and negotiation skills, both verbal and written.
* Expertise in consultative selling, solution-based selling, and account management.
* Familiarity with Sage200 is a plus (training provided).
* A customer-focused approach with the ability to understand and meet client needs effectively.
* Strong problem-solving skills, with the ability to think strategically and act decisively.
Job Type: Full-time, Permanent
Pay: Starting from €14.00 per hour
Benefits:
* Bike-to-work scheme
* Company events
* Employee assistance program
* Employee discount
* On-site parking
* Private medical insurance
Schedule: Monday to Friday (No weekends)
Location: Co. Monaghan – must be able to reliably commute or plan to relocate before starting.
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