Overview
Scorebuddy is a leading Quality Management SaaS platform for Contact Centres.
By combining quality management, coaching, and learning with advanced AI Analytics, we help hundreds of customers worldwide to be operationally efficient, scale their contact centres, improve agent performance, and enhance overall customer experience.
Are you a driven, pragmatic and highly-skilled PHP Developer ready to take the next leap in your career? If so, Scorebuddy is the place for you! We are a globally successful SaaS company, serving a diverse international customer base with teams ranging in size from 20 to 20,000 end users.
We are seeking a number of highly-talented developers to join our Product Engineering team and be a part of our journey as we continue to innovate in the Quality Assurance and Customer Service industries.
Responsibilities
1. Develop modular, testable and scalable software components for our existing platform and APIs and up-and-coming greenfield projects.
2. Investigate, debug and resolve technical issues as required.
3. Provide technical input relating to performance, reliability, scalability and security.
4. Help improve code quality by writing unit tests and conducting code reviews.
5. Contribute to team process improvements by adhering to industry best practices and principles.
6. Research and development of new and emerging technologies.
Skills & Experience
1. 5+ years object-oriented PHP 7+ development experience.
2. Good knowledge of design patterns and principles (SOLID, MVC, DI).
3. Solid foundation in both relational (MySQL, PostgreSQL) and NoSQL (MongoDB) databases.
4. Good understanding of front-end technologies, such as JavaScript, HTML5, and CSS.
5. Experience with JavaScript frameworks, including jQuery, VueJS and Angular.
6. Experience using Git and related workflows in distributed teams.
7. Comfortable working in both Windows and Linux environments.
8. Exposure to Agile methodologies (Scrum / Kanban).
9. Experience with languages such as Python & Go would be advantageous but not essential.
10. Excellent written, spoken and interpersonal communication skills.
Education & Qualifications
1. BSc/MSc in Computer Science / related technical discipline OR equivalent experience.
Compensation and Benefits
1. Competitive salary & bonus based on experience.
2. Hybrid working with modern offices located in Dublin city.
3. 25 paid holidays annually.
4. Subsidised gym membership.
5. Webdoctor online GP service access.
6. Taxsaver tickets & Cycle to Work schemes.
7. Enhanced maternity, paternity and sick leave pay.
8. Access to Irish Life PRSA, salary sacrifice.
9. Referral bonuses.
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