Job Title: Client Support Consultant
Location: Cork, Ireland
We are seeking a passionate and dedicated individual to join our dynamic Customer Service Team as a Client Support Consultant. This is an exciting opportunity to start your career in the healthcare insurance industry.
About the Role:
As a Client Support Consultant, you will play a vital role in delivering exceptional customer service and ensuring that customers receive top-notch support and guidance. You'll be the first point of contact, addressing inquiries, resolving issues, and helping customers navigate their healthcare insurance needs.
Key Responsibilities:
* Handle customer inquiries via phone, email, and other channels in a friendly and efficient manner.
* Provide clear and accurate information on healthcare insurance policies and services.
* Resolve issues and escalate complex queries as needed.
* Maintain accurate records and documentation using MS Word and Excel.
* Contribute to a positive team environment by sharing knowledge and supporting colleagues.
Requirements:
* Experience: Previous customer service experience, ideally in a fast-paced environment.
* Skills: Proficiency in MS Word and Excel; excellent communication and problem-solving skills.
* Personality: A positive attitude, a love for working with people, and a commitment to providing excellent service.
* Ambition: A desire to grow and develop within the healthcare insurance industry.
What We Offer:
* Comprehensive training to set you up for success.
* A supportive and welcoming team environment.
* Opportunities for career growth in a leading healthcare insurance company.
* Competitive salary and benefits package.