Holmes O’Malley Sexton LLP is a leading national Irish law firm, dedicated to providing a range of commercial and personal legal services. HOMS Assist is a brand which is one of quality, knowledge, experience and value delivered through a timely, friendly and cost-effective service.
HOMS Assist is passionate about attracting and retaining talented individuals who wish to develop their own careers through being part of their team. They currently have an opportunity for a Claims Co-Ordinator in Plaintiff Litigation to join the HOMS Assist team in their Limerick office.
Responsibilities:
1. Ensure efficiency and effectiveness in client care.
2. Act as first point of contact for existing or potential clients, providing information, support and guidance.
3. Drive sales and revenue by converting enquiries into solicitor/client consultations.
4. Gather information from the clients and explain the next steps.
5. Work closely with solicitor and legal executives to optimise client care and scheduling.
6. Ensure compliance with Industry regulations and to ensure exceptional client experience.
7. Monitor KPIs, continuously improve the firm’s performance and to report to the partner in charge on a weekly/monthly basis.
8. Work with the firm’s Brand and Marketing service provider and/or inhouse team on strategy, tactics, planning and implementation.
Skills:
1. Proven experience in a comparable organisation (legal firm, doctor’s surgery, dental practice or insurance broker) as a treatment/claims co-ordinator or in a sales driven healthcare role.
2. Strong understanding of legal procedures and practices (preferred but not essential).
3. Sales drive with excellent communication and persuasion skills.
4. Customer focussed with a warm professional and approachable manner.
5. Experience in managing (up and down).
6. Improving practice performance.
7. Generate reports within the office suite and identify trends.
If you are a results driven customer focussed individual, ready to take the next step in your career, please email a CV to: hrqueries@hosllp.ie
Salary: €45,000 with bonus
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