We are looking for a talented Customer Support Engineer based in our Dublin, Ireland location. Major Responsibilities include:
* Customer service activities associated with updating, troubleshooting, diagnosing and repairing complex electro-optical and electro-mechanical equipment at customer site.
* Representing the company to the customer and accountability for customer satisfaction with service.
* Coordinating actions with customers to minimize downtime.
* Preparation of field service report on customer support activity and providing documentation to other supporting functions on re-occurring problems.
* Interface with technical support, headquarter engineering, and manufacturing engineering on maintenance procedures and equipment reliability.
Essential soft and technical skills:
* Bachelor’s Level Degree in Electronics or Electrical Engineering or Mechanical Engineering or equivalent.
* Good practical skills in electronic, electrical, pneumatic, mechanical assembly.
* Ability to read and work with engineering drawings, schematics, and technical manuals.
* Excellent analytical problem-solving skills.
* Good presentation and communication skills.
* Availability to travel to other European sites on a limited basis.
* Availability for training periods in USA /Asia.
* Proficiency in MS Office tools.
* A valid driving license is required for the country you will be working in.
As part of the Customer Service Team, the successful candidate will be required to work a days shift pattern in support of a 7 day X 24-hour manufacturing environment. A shift cycle allowance will apply.
KLA offers a challenging and multinational environment at the forefront of high technology and a market highly competitive package.
Successful applicants will be formally trained at one of our award-winning training centers in the USA, California, Singapore, or Taiwan.
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