We at the Mardyke Entertainment Complex are looking for a full-time reception and leisure assistant who has mastered the skill of multitasking, has a keen eye for detail, and truly cares about our customers, giving them the best experience possible.
The Mardyke Entertainment Complex is Cork's ultimate entertainment venue that has everything you need for the perfect night out. With 20 full-size American pool tables, snooker, ping pong, karaoke, bowling, sociable darts, shuffleboard, a sports bar, and a retro arcade, we pride ourselves on being a welcoming, inclusive, and unique venue for any event.
This role requires a mixture of day and evening work, including weekends.
The position involves a high degree of computer usage along with online and offline booking and reservation systems, so you would need to be competently and confidently computer literate.
Applicants need to be fluent in English (both written and spoken), comfortable managing all enquiries by phone and email, and confident in their ability to deliver the highest standard of customer service and drive sales.
Responsibilities include, but are not limited to:
* Answer enquiries by phone, email, and in person to deliver the highest standard of customer service and drive sales.
* Operating the switchboard and directing calls in a positive and professional manner.
* Operating several different booking systems.
* Completing food and functions sheets for the week's bookings.
* Organizing booking requirements in advance for the functions team.
* Greeting customers and setting them up on games.
* Ensuring cleanliness of reception and leisure areas when on duty.
* Maintaining leisure supplies.
* Keeping up-to-date on events, products, services, and policies throughout several venues.
Our ideal candidate will be:
* Outgoing and personable with the ability to communicate effectively with a large team.
* Have a proven track record in handling reservations and events.
* A flawless eye for detail and the drive to go above and beyond for every customer.
* Have an infectiously positive attitude and a cool head when problem-solving.
* Experienced in working in a fast-paced environment.
* Have a minimum of 1 year experience in a similar role.
* Be legally allowed to work full-time in Ireland.
* Be legally allowed to work in a licensed premises (+18 years old).
If you think you have the attitude and skill we are looking for, please apply by submitting your CV and a brief cover note.
Job Type: Full-time
Pay: From €12.70 per hour
Expected hours: No less than 30 per week
Benefits:
* Company events
* Employee discount
* Food allowance
Schedule:
* Monday to Friday
* Weekend availability
Experience:
* Reception: 1 year (required)
Language:
* English (required)
Work Location: In person
Expected start date: 12/11/2024
#J-18808-Ljbffr