Job Title: Application Support Analyst
Job Description
We are seeking a dedicated Application Support Analyst to provide production support for banking applications. Your primary responsibilities will include identifying and resolving production incidents, managing incident and problem tickets, and conducting problem management post-incident to determine root causes and drive permanent solutions. You will also manage capacity and performance, work with development teams on new services or significant upgrades, support audits, and engage in stakeholder management to prioritise defect fixes and enhancements.
Responsibilities
1. Identify and resolve production incidents for banking applications.
2. Conduct problem management post-incident to determine root causes and implement permanent solutions.
3. Manage incident and problem tickets using the enterprise ITSM tool.
4. Oversee capacity and performance management.
5. Collaborate with development teams for take-on and training of new services or significant upgrades.
6. Provide support for internal and external audits.
7. Engage in stakeholder management, working closely with business and operations partners to understand KPI metrics, measure service stability, and prioritize defect fixes and enhancements.
Essential Skills
8. Application support experience.
9. Proficiency in troubleshooting.
10. Knowledge of Unix and Linux operating systems.
11. Experience in payments and settlements.
12. Familiarity with Gloss.
Additional Skills & Qualifications
13. Relevant degree.
Why Work Here?
You will join a dynamic team that values collaboration and continuous improvement. Our commitment to professional growth ensures that you will have ample opportunities to develop your skills and advance your career. We foster a supportive work environment where your contributions are recognised and rewarded.
Work Environment
You will work in a collaborative environment equipped with the latest technologies. The role involves standard working hours with occasional requirements for on-call support during critical incidents. Dress code is business casual.
Job Type & Location
This is a Contract position based out of Dublin, Ireland.
Location
Dublin, Ireland
Trading as TEKsystems. Allegis Group Limited. Level 1, The Chase, Carmanhall Road, Sandyford, Dublin 18, Ireland. No. 909257. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands.