As Customer Enablement Manager, your goal is to drive product adoption, customer satisfaction, and loyalty.
You will create content to improve customers' understanding and proficiency with the platform.
You will help educate and empower customers to get the maximum value from their employee experience platform.
About the Team
This role falls within the CX Operations & Enablement team which supports all functions within the CX Organization, including Support, Onboarding, and Customer Success.
We pride ourselves on our world-class customer experience and industry-leading customer retention rate.
Responsibilities
* Designing and developing educational content e.g. courses, interactive guides, and videos
* Delivering on-demand and live training via various channels
* Distributing material to target audiences
* Localizing content to increase engagement
* Evaluating program impact and collaborating with teams
* Staying current with updates, trends, and best practices
Requirements
* Demonstrate proven experience as a software trainer or a similar role focusing on product adoption and user training
* 3 years experience in a similar role with 8 years industry experience
* Ability to design and execute training programs tailored to customer needs
* Familiarity with learning technologies, e.g. LMS and video editing software
* Self-starter with flexibility and ability to work under pressure in a high-energy paced environment
* Proactive and self-motivated
* Excellent communication skills
* Excellent organizational and project management skills
* Skillful collaborator with ability to work independently and as part of a global team
* Will to work flexible hours to accommodate global collaboration (as required)
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments.
Benefits
We offer a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
About Us
We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind.
Commitment
We believe that the unique contributions of all employees are the driver of our success.