Your Role:
Operational Leadership: Ensure the efficient and effective running of hotel guest and operational areas while on shift.
Key Responsibilities:
* Maintain a strong presence and focus on exceptional customer service.
* Protect the safety of guests, customers, staff, and property at all times.
* Oversee the hotel during early or late shifts, ensuring all departments are open for service.
* Assist F&B, Reception, and other areas during peak periods.
* Liaise with other hotel departments to cover any ad hoc absences or rostering issues.
* Handle guest issues and complaints with confidence and politeness.
* E nsure all standards of dress and PPE are used where appropriate.
* Maintain the neat and tidy appearance of the hotel grounds and public areas.
* Follow daily cash handling and till routines.
* Understand daily events and occupancy to support the Meeting Excellence department.
* Report and follow up on maintenance issues promptly.
Requirements:
* Experience: At least 18 months to 2 years in a Duty Manager role within a hotel.
* Front Office Skills: Experience with PMS systems, preferably Opera, for checking in and out.
* Communication & Organization: Strong communication and organizational skills.
* Pressure Handling: Ability to work well under pressure, demonstrating excellent people skills.
* Professional Appearance: Maintain a professional appearance and positive work attitude.
Benefits:
* Bike to Work Scheme
* Employee Assistance Program
* On-site Parking
* Competitive Salary from €34,000.00 per year
* Full-time, Contract, Permanent positions available
* Schedule: Five over Seven days, including weekends
Requirements:
* PMS system (preferably Opera): 1 year (required)
* Duty Management within a 4 hotel: 2 years (required)
* Food & Beverage: 3 years (required)