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Associate Principal Consultant at Recruiters.ie
Are you a skilled leader passionate about operational excellence and delivering outstanding service? We are looking for an Operations Manager to oversee a dynamic Advice department, ensuring seamless service delivery and operational efficiency.
Location: Onsite Dublin 3
In this pivotal role, you will manage the daily operations of a 24/7, 365-day department, ensuring adherence to SLAs, KPIs, and quality standards. You’ll lead a cohesive, innovative team while driving service provision enhancements and operational effectiveness.
Key Responsibilities:
1. Oversee workload management to ensure consistent, high-quality service.
2. Monitor individual and team performance, providing regular operational reports.
3. Drive efficiency by aligning KPIs with business objectives.
4. Collaborate with IT and Business Intelligence teams to maintain best-in-class infrastructure and reporting tools.
5. Manage department projects and update employment law content for internal systems.
6. Conduct staff mentoring, appraisals, and training while identifying areas for improvement.
7. Lead recruitment efforts and ensure adequate resource planning for 24/7 service coverage.
8. Handle client complaints and service issues to achieve timely resolutions.
9. Represent the business at external events, including training sessions and media interviews.
What You Bring:
1. Exceptional Leadership/People Management experience required (preferably in a call centre environment).
2. Proficiency in Microsoft Office and data analysis (Excel, pivot tables, etc.).
3. Strong communication and people management capabilities.
4. A solutions-oriented approach with the ability to work under pressure.
Next steps:
By applying to this job, your CV will be assessed by a consultant from Recruiters.ie for the position described and your CV may be added to our secure applicant tracking system; however, your details will never be shared with any third party without your consent.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Operations Consulting and Human Resources Services
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