Digital Planning Specialist
At Three, we're a big-hearted energetic bunch striving for a better-connected life. We power the connections that millions value, and it's exhilarating and addictive.
We encourage our employees to face their weaknesses and open themselves up to new tasks and projects in a supercharged learning environment. We want you to become the best version of yourself.
About the Role
We're seeking a highly skilled Digital Planning Specialist with 5+ years' experience in a similar role to fill the role of Digital Planning Specialist. You'll be responsible for orchestrating and enhancing the delivery of daily business-essential omnichannel activities for our online channel.
Main Responsibilities:
1. Drive and coordinate collaboration between the Digital Team and cross-functional departments such as eCommerce, Marketing, Product, Services, and Business to execute omnichannel changes across our Retail interactive technology, and other Digital Team-supported websites and applications.
2. Act as the primary point of contact for the business into the Digital business-as-usual (BAU) pipeline, overseeing UX Research, Journey Design, UXUI Design, Development, Production, and QA planning.
3. Take ownership of Design (Research, Journey, UXUI), Development, Production, Analytics and QA resource scheduling, managing resourcing conflicts and escalations efficiently.
4. Collaborate closely with Leads and Managers across various disciplines in the Digital Team to ensure broad alignment on resourcing priorities and utilization.
5. Lead daily stand-ups for BAU and Development teams, fostering communication, accountability, and swift resolution of issues.
6. Own the Digital Team's ticket management and resource scheduling systems, ensuring efficient coordination of tasks and activities.
7. Track and report weekly on resource activity and task progress, providing insights for continuous improvement.
8. Continuously optimize, implement, and champion new processes to enhance our ways of working, demonstrating an