Retail Technical Support Desk AgentIT Support Administration 2Your teamIn this role you'll be providing 1st line helpdesk support to the retail estate, all the while you'll be maintaining a very high standard of customer service.Investigating and resolving multiple incidents, taking ownership of issues, coordinating multiple support teams when required, and reassuring users throughout.You will also look after the logging of all reported incidents and contributing to root cause analysis to improve service on an ongoing basis.This team sits within the retail technology department.How you’ll do itA candidate who worked in a similar fast paced, results-driven Helpdesk / Desktop Support roleEfficient skills in supporting Microsoft products including Windows 7, Windows 10, Active Directory, Exchange 2003/2010, Outlook 2003/2007 and Multiple Web browsers.Working technical knowledge of the PC platform – hardware, software, network and operating systems.Demonstrate a mastery of critical thinking, verbal and written communication, active listening and conflict resolution skills.Attention to the client, interaction and ability to collect information are required to understand quickly the client's needs.Ability to prioritise and focus on those priorities.Ability to work on own initiative but also ability to establish good working relationship within team, the business and other IT groups that come into daily contact with.Ability to present ideas in user-friendly language to non-technical staff and end users.What’s on offer.£/€1,000 learning fund Twice-yearly bonus (with part of it guaranteed!) Unlimited Holiday Pension contribution scheme Private healthcare Hybrid Working – (Dublin 2 days in office)Access to thousands of Udemy courses Invest via the Company Sharesave Scheme 16 Hours paid volunteering each year. About PaddyPowerWork that makes play jealousPaddy Power has been breaking and re-writing the rules since 1988, from on-track bookmakers to cheeky upstart mischief-makers, to part of the largest betting and gaming technology company in the world.Although we’ve grown to the betting behemoth we are today, we’ve not forgotten our roots. We continue to offer great value and entertainment to our customers and keep them at the heart of what we do.Our culture of hard work, boldness and an innovative spirit got us to where we are and we take our work seriously, but not ourselves! We win by having the best people working well together. Don’t pigeon-hole us either – our company is a mix of sports nuts, gaming innovators, tech geniuses, perceptive people-people, inspiring leaders… and a very busy legal team.We’ve got a growing squad of specialists, and we make the work fun. Sound good? Maybe there’s a spot on the team for you!Plus, PaddyPower is part of the Flutter UK & Ireland family – a collection of big-hitting entertainment brands such as Betfair, Sky Betting & Gaming and Tombola.About Flutter UK & IrelandWe are Flutter UK & Ireland, part of the Global FTSE 100 Flutter Entertainment. Our division operates four of the most popular and trusted brands in the market: Sky Betting and Gaming, Tombola, Betfair and Paddy Power. Together the Flutter UKI brands offer market leading entertainment to millions of customers every single week! Over the last couple of decades, they have all ridden the wave of digital betting with industry firsts like ‘cash-out’, ‘Request a Bet’, betting exchanges and free to play games like Soccer Saturday Super 6. Working HereDo you want to work somewhere extraordinary? From the people you spend your days with, to the ground-breaking projects, no two days will be the same.Our 7,000+ colleagues come together to form an expert, supportive community across technology, product, commercial, data, infrastructure, marketing, and a myriad of subject areas. And the Values that guide us? Here they are:Customer First, Always | Change The Game | Win Together | Free To Be MeWe’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Flutter UK & Ireland.Find out more about how we co-created our Values with over 10,000+ insights from our people!We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.