To anticipate and meet the needs of our clients, including Expatriates and Medical Providers, as well as coordinating interdepartmental work, consistently delivering a high-quality service and committing to continuous improvements.
Main Tasks
1. Respond to customer and provider enquiries in an accurate, timely, and professional manner.
2. Proactively liaise with other internal departments for support to ensure an efficient and professional response.
3. Assist members and providers with insurance eligibility checking and treatment guarantees.
4. Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients and providers.
5. Assist the medical team with treatment guarantees and member queries locally in Libya.
6. Register incoming claims received.
7. Filter claims forms and review for accuracy.
8. Support the claims batch process for providers.
9. Scan and send claims to HQ for processing.
10. Run daily reports on tasks achieved: claims, fax, calls.
11. Assist HQ medical team in coordinating clients' hospital admissions, evacuations, repatriations, and other cases as required.
12. Continuously provide outstanding customer service to clients, ensuring customer satisfaction and retention.
13. Work within rotating shift patterns.
14. Responsibility for Health, Safety, and Welfare within the team (please refer to the Company’s Safety Statement for a full list of responsibilities).
Behaviour/Values
1. Ability to work effectively within a team environment.
2. Honesty and Integrity.
3. Ability to work under pressure.
4. High attention to detail.
Experience Required
1. Previous experience in a customer-focused role in an administrative capacity.
2. Strong knowledge of Microsoft Office (Excel, Word).
3. Fluency in English.
66220 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent
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