JOB DESCRIPTION ASSISTANT HOUSEKEEPING MANAGER Position: Assistant Housekeeping Manager Department: Housekeeping Reporting To: Executive Housekeeping Manager Working with: Housekeeping Team Guest Relations Team F&B Management Events Team Objective: The Assistant Housekeeping Manager is responsible for maintaining the highest standards of cleanliness, presentation, and hygiene throughout the resort.
This role ensures the provision of an efficient and effective service to all guests while supporting the Housekeeping Management team in daily operations.
The ideal candidate will have supervisory experience, strong leadership abilities, and a commitment to excellence in hospitality.
Requirements: Proven supervisory experience within the housekeeping department of a 4*/5* luxury resort or similar upscale hospitality establishment.
Ability to lead, motivate, and inspire a diverse team, including accommodation assistants and linen porters.
Professional, enthusiastic, and detail-oriented, with exceptional organisational and time management abilities.
Excellent customer care and interpersonal skills, with the ability to work both independently and as part of a team.
Familiarity with health and safety regulations and industry best practices.
Flexibility to work evenings, weekends, and holidays as required.
Key Duties: Maintain Standards and Cleanliness: Ensure the highest standards of presentation, cleanliness, and hygiene are consistently implemented and maintained throughout the resort.
Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure compliance with cleanliness and maintenance standards.
Team Leadership and Training: Provide daily supervision, instruction, and delegation of duties to the housekeeping team.
Recruit, train, mentor, and motivate staff to deliver exceptional service while maintaining a positive work environment.
Organise team training sessions to ensure staff are well-informed about operational procedures and resort standards.
Operational Coordination and Communication: Collaborate with other departments, including Guest Relations, Events, and F&B, to ensure smooth daily operations.
Inventory and Budget Management: Manage stock levels of supplies such as bed linen, cleaning chemicals, and amenities, ensuring correct storage and usage.
Prepare and manage departmental budgets, including forecasting and cost control measures.
Health & Safety and Guest Satisfaction: Adhere to health and safety policies and procedures, ensuring all practices align with industry standards.
Handle guest complaints and requests promptly and effectively, striving to exceed guest expectations.
Additional Responsibilities: Maintain the general upkeep of the Castle, Clubhouse, and other areas, including vacuuming, dusting, and polishing.
Prepare and maintain reception room areas and guest accommodations to the highest standards.
Assist catering and waiting staff during functions as required.
Perform any other duties as assigned by management to ensure the smooth operation of the housekeeping department.
General Expectations: You are expected to carry out your duties diligently and professionally with a friendly, outgoing attitude.
Collaboration with team members is essential to maintain high standards of service and create an enjoyable environment for guests and employees alike.
Exceptional grooming standards and a professional demeanour are required at all times.
Why join Luttrellstown: Competitive Salary Service Charge Employee Recognition Awards Learning and Development Team Appreciation Events throughout the year Employee Discounts Complimentary Car Parking Meals ordered from our Spike Bar menu (whilst on duty) Uniform provided Beautiful Surroundings Flexible Working Arrangements Loyalty days apply with length of service EAP Service Paid Sick Leave Skills: Assistant Housekeeping Manager