Job Title: Caseworker
About Us
Turas Nua is a leading provider of employability services in Ireland. We support individuals who are unemployed or underemployed, providing them with intensive and personalized employment assistance.
Purpose of Role
As a caseworker, you will work with clients referred by the Department of Social Protection to provide a tailored support service. You will manage a caseload of clients, coordinating internal specialists and external organizations to help them gain sustainable employment.
Key Responsibilities:
* Develop and manage a robust case management plan for each client.
* Use industry-leading assessment technology to identify clients' goals, ambitions, and barriers to employment.
* Provide coaching and mentoring to clients, including job search support when they are job ready.
* Identify, structure, and recommend training solutions to meet clients' learning needs.
* Fast-track job-ready clients for immediate interviews.
* Maintain knowledge of the local labour market and organize daily schedules for face-to-face meetings, phone calls, and online correspondence.
* Work closely with specialist services to assist clients in their journey towards employment.
* Present workshops and group-learning presentations to clients weekly.
* Achieve contractual key performance indicator (KPI) targets and ensure accurate recording of client interactions on the CRM system.
Person Profile
We seek a dynamic and adaptable individual with strong case management capabilities, decision-making skills, relationship skills, and problem-solving skills. The ideal candidate will be able to build rapport and trust with clients, motivate them to own their journey, and deliver a high-quality service creating positive outcomes for individuals and communities.
Requirements:
* Customer Service experience
* Retail and Hospitality background