Job Description
Key Contribution Areas:
* To provide a sincere and warm welcome to customers, ensuring they know you are there to assist them.
* To ask open-ended questions to understand their needs.
* To recommend, select, and locate the correct merchandise that meets the customer's requirements.
* To inform customers about in-store promotions, offers, and store cards.
* To process cash and card transactions while maintaining a high level of accuracy.
* To stay updated on the latest trends and product knowledge.
* To maintain a customer-friendly environment at all times.
* To consistently deliver exceptional customer service.
* To educate and guide customers about Fraser Group, its brands, and products offered.
* To offer alternative solutions and upsell when necessary.
* To ensure the store is organized and prepared for the next trading day, meeting all store standards.
* To adhere to all company policies and procedures at all times.
Qualifications
Skills and Knowledge:
* Excellent communication skills.
* Able to work effectively within a team environment.
* Customer-focused approach.
* Personal Qualities:
o High energy levels to drive projects forward.
o Confident and assertive demeanor.
o Positive attitude with a can-do spirit.
o Passion for fashion retail.
o Professional behavior at all times.
o Fashion-conscious and trend-aware individual.
o Flexible and reliable team player.
Our Culture
At Frasers, we focus on output, not job titles. We offer opportunities for growth and development. Our people are driven by our heritage as we strive to lead in the future.
We succeed by living our principles:
• Think innovatively and take the team with you.
• Take ownership and trust your abilities.
• Be relevant to our people, partners, and the planet.