Customer Services Administrator
We are seeking a highly motivated individual with excellent communication skills to focus on understanding and responding to what matters to customers.
Main Responsibilities:
* Ensuring that our customers come first is a key responsibility of the role
* Dealing with clients/members and brokers/employers and other stakeholders over the phone
* Processing a number of client/member requests through the new business stage / life cycle of their policies.
* Handling complaints
* Interacting with other areas of the business to improve how we work
Requirements:
* Excellent inter-personal and communication skills, particularly on the phone
* Ability to work in a dynamic team environment
* Well organized, results driven and capable of working to tight deadlines
* Good working knowledge of Outlook, Microsoft Word, Excel
* Third Level Qualification in relevant area
Company Overview:
Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services.
The company employs over 1,000 people across its locations in Dublin and Wexford.
At Zurich, we foster a culture of diversity and inclusion.
Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential.