Checkout Team Leader
Location: Kilbarry, Waterford
Employment Type: Full-Time
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About the Role:
We are seeking an enthusiastic and experienced Checkout Team Leader to join our team in Waterford. This is a key customer-facing role, where you will lead by example, ensuring exceptional service, operational excellence, and a smooth checkout experience for all customers.
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Key Responsibilities:
* Lead, support and motivate the checkout team to deliver outstanding customer service.
* Manage daily operations at the checkout area, ensuring efficiency and accuracy.
* Train, develop and coach team members to meet performance standards.
* Handle customer queries and resolve any issues in a professional manner.
* Oversee cash handling procedures and ensure compliance with company policies.
* Monitor team schedules and rota management to ensure sufficient cover during busy periods.
* Implement and maintain health, safety, and hygiene standards.
* Support management with stock control, reporting, and other operational tasks as required.
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Ideal Candidate:
* Previous experience in a team lead or supervisory role within retail or customer service.
* Excellent communication and interpersonal skills.
* Strong organisational and problem-solving abilities.
* Ability to work in a fast-paced environment and manage competing priorities.
* Proficient in cash handling and till operations.
* Flexible with working hours, including weekends and evenings.
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What's on Offer:
* A supportive, people-focused work environment
* Ongoing training and development opportunities
* Staff discount and other benefits
* Career progression within a growing retail network
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