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ResourceKraft/Full Stack Energy is recruiting an Office & Customer Support Specialist. We are looking for an enthusiastic person to work with our small team to support our customers, our engineering and operations team, sales, and accounts.
The role:
Customer Support
* Be the frontline contact for all customer communications, ensuring proactive resolution of customer requests.
* Manage customer support desk for software product.
* Build and promote strong, long-lasting, positive customer relationships.
* Manage and own the service delivery process from order through to installation.
Contractor and Supplier Management
* Stock management, including delivery and shipping management (customs payments, etc.).
* Hardware configuration and management, including asset tagging and SIM management.
* Software setup in line with customer installations or requests.
* Schedule and support site visits for our contractors, including coordination of RAMS.
* Maintain installation records, supplier portal management, and job tracking/scheduling platform.
* Work with technical support to put solutions in place regarding customer issues.
* Ensure timely scheduling, job cost calculation, invoicing, and customer follow-up to ensure customer satisfaction.
* Categorize service issues and work to reduce recurring issues.
Office Support
* First point of contact for visitors, clients, and employees (onsite and over the phone).
* Ensure that the daily operation of the office runs smoothly and efficiently.
* Health & Safety Coordination with external consultants.
* Provide general administrative support to the team.
* Accept post and deliveries for orders placed.
* Order office, canteen, and cleaning supplies, stocking the fridge, and return recycling.
* Gather monthly invoices and log into portals to ensure these invoices go to finance.
* Bookings & event support.
* Check accuracy of orders and invoices, process and track purchase orders.
* Assist with sales invoicing and supplier payments.
* Develop and adhere to KPIs in line with best practice.
* Be part of a continuous improvement culture.
* Perform ad hoc duties as assigned.
What you will need:
* Fluent in written and spoken English.
* Minimum 4 years experience working in customer support, administrative or sales/purchasing administration, or office management.
* Strong interpersonal and relationship-building skills.
* Strong organization, planning, and prioritization skills.
* Proven ability to work to deadlines, be adaptable, and multitask.
* Be a team player with a high level of dedication, attention to detail, and be a proactive problem solver capable of working on their initiative.
* Detailed knowledge of Microsoft Office (Word & Excel) with an emphasis on Excel.
* Comfortable working with technology.
* Ability to perform tasks methodically and consistently.
Location:
* 4 days onsite in Limerick & 1 day WFH.
* Competitive pay scale.
* Regular salary/performance reviews.
* Work with a small team.
* 23 Days annual vacation plus a ME day.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Administrative
Industries
* IT Services and IT Consulting
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