The Site Manager plays a pivotal role in ensuring exceptional service delivery to the client on site on a daily basis.
This involves managing the service delivery/client relationship to achieve Service Level Agreements (SLAs) in a timely manner, conducting annual staff reviews, and fostering regular feedback with clients and employees to maintain a professional service standard.
Main Responsibilities
* Service Delivery: Manage the Facilities team in providing various services to the site, including reception, mechanical/electrical work, access control systems, housekeeping, catering, hospitality, cleaning, and move management.
* Health and Safety: Assist in implementing the Company Health and Safety policy in compliance with the Health & Safety Act 2005 and subsequent amendments.
* Contractor Management: Oversee external contractors and suppliers to ensure optimal service levels are achieved at minimum cost.
* Supplier Invoicing: Approve supplier invoices and ensure accurate recharge to business units as required.
* Cleaning Contracts: Ensure delivery of cleaning and other contracts on a day-to-day basis to maintain high standards of service.
* Performance Monitoring: Monitor and achieve performance targets for all service activities, reporting on volumes processed, speed, and reliability.
* Communication: Maintain regular, positive, and effective communications with businesses to identify their current and future needs and ensure services meet these needs.
* SUPPLIER MANAGEMENT: Manage third-party suppliers by monitoring service levels, rates, and communication.
Key Requirements
* Health and Safety Expertise: Thorough knowledge and qualification in health and safety.
* Excellent Communication: Excellent communication skills.
* Project Planning: Ability to plan and action projects within deadlines.
* Facilities Management: Diploma in Facility Management or previous related experience an advantage.
* Reporting: Previous experience generating monthly reports.
* Leadership: Previous people management experience essential.
* Facilities Knowledge: Full understanding of facilities-related services.
* Budgeting: Previous experience in financial budgeting, management, and control techniques.