Service Advisor Job Description
We are seeking an experienced Service Advisor to join our aftersales team in Carlow, working between 30-40 hours per week, Monday to Friday. As a Service Advisor, you will be responsible for providing excellent customer service and managing the service and maintenance needs of our customers.
Key Responsibilities:
* Assist in the day-to-day administration and management of our busy Service Department.
* Liaise with customers in a courteous and professional manner, anticipating their needs and always exceeding their expectations.
* Appointment bookings, job scheduling, and liaising with our customers and internal departments.
* Maintain up-to-date progress of customer vehicles undergoing service and/or repair.
* Advise and agree with customers on additional work or costs.
* Ensure customer vehicles are ready at the agreed day/time and explain to the customer all the maintenance and report work completed.
* All other relevant administration in relation to the end-to-end process for servicing and maintenance of customer vehicles, including systems input, invoicing, and daily management of 'work-in-progress.'
* Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the vehicle and associated service requirements.
* Maintain product and technical knowledge across the Audi range of passenger cars.
* Work with our After-sales teams to ensure agreed targets and deadlines are met.
Person Specification:
* Strong relationship builder and team player.
* Exhibit excellent customer service and communication skills.
* Be self-motivated, with the ability to multi-task, prioritise work, and meet deadlines.
* Be flexible and adaptable to change.
* Possess a positive 'can-do' attitude.
* Problem solver with a solutions mindset.
* Be efficient, with excellent organisational skills and attention to detail.
* Possess strong administrative and IT skills.
* Ability to work well in a team environment.
* Flexibility regarding working location - Carlow/Kilkenny.
Key Competencies:
* Minimum of one to two years' experience in a similar role within the Motor Industry.
* Prior experience within the Mercedes Benz or VW network would be a distinct advantage.
* Possess a strong technical understanding.
* Prior experience with bodywork estimated would be advantageous.
* Be fluent in verbal and written English.
* Knowledge of ADP Kerridge would be a distinct advantage.
* Full Clean Driving Licence.
About Sheehy Motor Group:
We offer a competitive salary, ranging from €30,000.00 to €35,000.00 per year, depending on experience and qualifications.
We also provide ongoing training and career development opportunities, as well as a range of benefits, including life assurance, employee and family wellness programs, staff discounts, company social events, free parking, and cycle to work scheme.