Jobdescription – Front Office Agent
Trump International Doonbeg is a coastal haven, hiddenon a sheltered corner of the Wild Atlantic Way where world-class golf meets anintimate Spa, amazing food and access to the best activities, culture, heritageand one of the most picturesque settings Ireland has to offer for conferences,meeting, incentives and special events.
Recognised among the best championship Links Coursesin the world and named best Golf Resort in Ireland by the Irish Golf TourOperators Association. At the heart of the resort is the Irish Country househotel with one of Irelands best Hotel Restaurants, the Ocean View Restaurant.And Ocean is a recurring theme, ever present with stunning views of the rollingwaves and the rugged landscape stretching as far as the eye can see to theCliffs of Moher.
Trump International Doonbeg is home to a proud andmotivated workforce of 305 people during high season, offering a world class 5Star Hotel workplace, with the beauty and balance of west Clare living.
Job Title: Front OfficeAgent
Department: Front Office
Responsible To: Front Office Supervisor/FrontOffice Manager
Main Purpose of Job: To serve as our guests’ first point of contact andmanage all aspects of their accommodation including registering guests,managing reservations and providing information about rooms, rates andamenities. Helping to create a pleasant and memorable stay for our guests.
Liaiseswith: AllHotel Departments
MAINDUTIES
1. Welcome guestsupon their arrival and assign their rooms, asrequired.
2. Perform allcheck-in and check-out tasks.
3. Inform customers regardingauthorisation and payment methods and verify their credit card data.
4. Register guestsand collect all essential contact and payment information.
5. Provideinformation about our property, available rooms, rates and amenities.
6. Liaise with ourhousekeeping staff to ensure all rooms are prepared and accommodate all our guests’needs.
7. Upsell additionalfacilities and services, when appropriate.
8. Maintain updatedrecords of bookings and payments.
9. Maintain afriendly, cheerful and courteous demeanour at all times.
10. Respond tocustomer issues, complaints, problems in a quick and efficient manner tomaintain a high level of customer satisfaction and quality service.
11. Ensures safetystandards are met by following guest check in and security procedures andreporting suspicious activity to security, manager, or Manager on Duty.
12. Participate in training programmes as required.
13. Arrive to work on time, appropriately groomed and in the correctuniform.
14. Due to thecyclical nature of the hospitality industry, employees may be required to workvarying schedules to reflect the business needs of the hotel which can includeday, evening or weekend shifts.
HEALTH& SAFETY
15. To fulfil your obligationsunder the Health & Safety at Work Act 1989 and any revisions or additionallegislation made thereto.
16. To ensure that reasonable care is taken for health andsafety of yourself, other employees, guests and any other person on thepremises.
17. To keep your work area tidy and safe and report anyhazard, accident, loss or damage to management.
18. To be aware of trained first-aid personnel on thepremises and the location of first aid box.
19. To observe all safety rules and procedures, includingthose laid down in the Health & Safety Statement for your place of work.
20. To carry out and promote fire and accident drills asdirected by the hotel safety officer.
OTHERDUTIES
The above is not intendedto be an exhaustive list and you will be expected to comply with any reasonablerequests or duties as directed by management.
QUALIFYINGCRITERIA
21. Goodorganisational skills.
22. Strong teamplayer.
23. Excellentcommunication skills both written and verbal.
24. Positiveattitude, cheerful and courteous demeanour.
25. Ability to workflexible hours.
26. Ability toremain calm whilst under pressure.
27. Computer literate.
28. Knowledge ofOpera or Other world Class Property Management System is required.
29. Additionallanguages an advantage.
BENEFITS
30. Regularly stocked canteen for meals, snacks and beverages while on duty.
31. Discounts in our Spa, Hotel & Golf course.
32. Discounted staff and friends and familyrates available in other group properties in the United States, and theUnited Kingdom.
33. Free Car parking.
34. Regular staff appreciation initiatives.
35. Opportunities to develop and grow through assistededucational opportunities.
36. Sick Benefit scheme.
37. Personal locker whererequired.