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Customer Support Representative (Russian), Dublin
Client:
Playrix
Location:
Dublin, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
d4e5e85d19a6
Job Views:
71
Posted:
21.01.2025
Expiry Date:
07.03.2025
Job Description:
Customer Support Representative (Russian)
Playrix is the largest gaming company in Europe and is among the top 3 most successful mobile developers in the world. We have created such hit games as Gardenscapes, Fishdom, Manor Matters, Homescapes, Wildscapes, and Township, which have been downloaded more than 2 billion times. Over 100 million people play our games every month.
We are currently seeking a dynamic Customer Support Representative based in Ireland. By joining us, you'll have the opportunity to assist and support the players of games enjoyed by millions of people worldwide.
Tasks
* Being a go-to expert who provides tech support for our free-to-play mobile games’ multiple platforms (manage player tickets with the help of support engineers)
* Engaging with a global player base, offering technical advice and assistance
* Identifying, prioritizing, and swiftly resolving issues, collaborating with diverse departments such as production, QA, design, programming, legal, and marketing for seamless solutions
* Using your research skills to come up with solutions and enhance our support services
Requirements
* Excellent communication skills in English, both verbal and written
* Excellent communication skills in Russian, both verbal and written
* A knack for swiftly grasping technical concepts and explaining them to users with different levels of technical expertise
* Experience playing mobile games is preferred
Benefits
* Healthcare: We reimburse online sessions with a psychologist and offer you and your children healthcare, including dental insurance and treatment for COVID-19.
* Work-life balance: We offer a generous amount of paid vacation days and sick leave. In special circumstances, additional days off can be requested.
* Professional development and education: We reimburse participation in relevant conferences and courses, and regularly conduct internal bootcamps. We also provide access to discounted English language courses.
* Entertainment and merch: Every year we hold hundreds of events around the world, including contests, sports challenges, parties, hackathons, and offline events for individual teams.
* Fitness: We support leading a healthy lifestyle and offer reimbursement for gym memberships, or fitness app subscriptions.
* Community involvement: We launch charity projects and support the initiatives of employees through our grant competition.
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