Our client is looking to hire a Cisco Voice Engineer with 3 to 5 years of relevant experience to the Network Management Group to support the Banks Voice infrastructure.
The candidate should have strong hands-on experience in supporting Cisco UCCX, CUCM, IM&P, and Attendant Console.
Good understanding of VoIP, MGCP, H.323, and SIP services. Knowledge of data networking to include routing protocols & switching.
Responsibilities
* Develop automation methods to rapidly deploy, configure, and update telephony systems.
* Document all voice deployments and update documents.
* Monitor, analyze, and report metrics of telephony services and deploy tools to gather such metrics.
* Requirements gathering, analyze, and propose solutions for telephony environment.
* Work on assigned network/voice infrastructure projects.
* Provide support to other Systems Infrastructure teams during project implementation.
* Provide day-to-day operations support for network, Voice, and security infrastructure.
* Resolve incidents, escalate to management and vendors if necessary.
* Work on incident resolution and daily tasks via ServiceNow.
* Ensure service performance expectations are met with service levels and quality.
* Provide support during system installations across all sites.
* Responsible for projects and support work that may require some night and weekend participation.
* Participate in network team on-call rotation.
Qualifications
* Minimum of 3-5 years of experience.
* Extensive experience with Cisco Voice platform.
* Expert knowledge of Cisco UCCX, CUCM, IM&P, and Attendant Console.
* Expertise in troubleshooting issues related to above platforms.
* Experience in deploying and troubleshooting Cisco Jabber and SIP services.
* Hands-on experience on integrating 3rd party applications with Cisco Voice environment.
* Knowledge of Infortel CDR and Akkadian Provisioning Manager.
* Experience in developing and managing projects.
* Knowledge of data networking to include routing protocols & switching.
* Knowledge on network management platforms: Solarwinds and other platforms.
* Ability to support mixed data, voice, and video networks.
* Capability of performing and completing tasks and projects independently.
* CCNP/CCVP or equivalent certification.
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