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Client:
FRS Recruitment
Location:
Dublin, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
c7dd0840730c
Job Views:
13
Posted:
21.01.2025
Expiry Date:
07.03.2025
Job Description:
The Role
My client, a well-established non-profit organisation, is seeking an experienced Tenant Support Desk Administrator to join their operations in Blanchardstown, Dublin 15. This is a full-time, office-based, 12 month fixed term contract.
As the Tenant Support Desk Administrator, you will be the first point of contact for a range of housing management needs, including rent management, repairs and maintenance, and tenant engagement initiatives, while delivering a friendly and proactive service to tenants.
Tasks & Duties
* Tenant Support Desk Operations: Field and triage communications received by the Tenant Support Desk, ensuring timely and appropriate responses aligned with North & East operating policies and tenants' interests. Escalate issues to colleagues or external stakeholders as needed to facilitate resolution.
* Mission Integrity: Uphold the organisation's mission of sustainable, income-based rental housing by fostering positive rent account relations with tenants and cultivating vibrant, pride-filled neighbourhoods.
* Collaboration & Service Standards: Work collaboratively with colleagues, operational partners, and stakeholders to maintain and exceed high service standards.
* Administrative Excellence: Support service delivery through effective data management, correspondence, and maintaining comprehensive administrative systems.
* Major Administrative Projects: Play a key role in managing projects such as processing household income assessments, fulfilling RTB regulatory requirements, and producing reports, newsletters, and other tenant communications.
* Tenant Engagement Support: Assist in preparing newsletters, publicity materials, and other resources to support the organisation's Tenant Engagement Strategy and foster tenant awareness.
* Rent Management: Monitor rent accounts, ensure early notification of arrears, and implement rent arrears control procedures in partnership with Housing Officers. Update systems such as Civica Cx with accurate rent arrears actions.
* Tenant Communications: Coordinate the production and distribution of quarterly rent statements, advise tenants accordingly, and respond promptly to tenant correspondence, emails, and queries.
* Allocation Records & Tenancy Documentation: Maintain accurate applicant lists and tenancy allocation records, prepare and dispatch tenancy documentation, and ensure CX systems are updated regularly.
* Compliance & Reporting: Manage annual returns for allocations and lettings, ensure adherence to RTB, GDPR, and Housing Regulator standards, and support filing systems for compliance and operational efficiency.
* Community Engagement: Support community activities in designated estates and collaborate flexibly with team members to deliver excellent tenant-focused service.
* Operational & Safety Tasks: Perform tasks essential to the daily operations of the housing service, including health and safety duties, financial procedures, and participation in training and business development plans.
Experience, Knowledge & Qualifications
* A minimum of two years' experience in a client-services or complex customer service role.
* A third-level qualification in business administration, social/property, or equivalent.
* Excellent customer service and administrative skills.
* Excellent interpersonal skills with a strong customer focus.
* Excellent communication skills both written and verbal.
* Experience of voluntarism, community participation, or social entrepreneurship is highly desirable.
* Candidates must currently reside within a commutable distance with full working rights.
For further information please contact Sabrina on 086 127 5159.
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