Job Opportunity: Service Delivery Manager
We are seeking a skilled Service Delivery Manager to work in Dublin, Ireland, on a flexible hybrid schedule (2/3 days per week remote). This role focuses on delivering high-quality installation, commissioning, and maintenance services across our product portfolio.
-----------------------------------
Key Responsibilities
* Ensure the successful delivery of installation, commissioning, testing, and maintenance services within scope, budget, and quality standards.
* Maintain customer service level agreements by providing high-quality and safe services.
* Coordinate and lead all activities in line with agreed processes and procedures.
* Respond to emergency callouts as needed, ensuring customer satisfaction and system reliability.
* Collaborate with UK and Headquarters technical support teams to resolve complex issues.
* Utilize data analysis tools for system diagnostics and fault resolution.
-----------------------------------
Requirements
* Proven experience in maintenance services, installation, testing, and commissioning of MV/LV switchgear and balance of plant.
* Proficient in Microsoft Office and adept at using laptops or portable devices for software/system updates and fault diagnostics.
* Strong understanding of service delivery processes and operational excellence.
* A full, clean driving license.
* Excellent communication and coordination skills.
* Commitment to safety, quality, and customer satisfaction.
* Flexible and able to respond to on-call needs or emergencies.
* Demonstrated ability to work independently or within a collaborative team.
* Knowledge of non-conformance reporting tools and continuous improvement principles.
* Strong problem-solving and troubleshooting capabilities.
-----------------------------------