Senior Operations Manager
At WHOOP, we are on a mission to unlock human potential by providing cutting-edge health and performance insights.
We are seeking a dynamic and experienced Senior Operations Manager to lead, develop, and inspire a team of Operations Managers and Team Managers.
Key Responsibilities:
* Manage, develop, and motivate Operations Managers and Team Managers to ensure consistent delivery of high performance.
* Conduct regular shadowing sessions to ensure quality and efficiency, while identifying training needs and facilitating development programs.
* Foster a positive, engaging, and inclusive team culture to deliver an amazing employee and member experience.
* Drive team performance to meet and exceed key operational metrics, including member satisfaction and service quality, through coaching and performance management.
* Set the vision, direction, and culture of the department by managing individual and team expectations and goals, analyzing performance to meet and exceed KPI targets.
Requirements:
* Bachelor's degree in Business Administration, Operations Management, or a related field (favorable but not mandatory).
* 7+ years of experience in operations management, with at least 3 years in a leadership role managing managers.
* Proven track record of driving performance in member or customer-facing teams, preferably in a tech or subscription-based business.
* Strong analytical skills and experience using data to drive decisions and process improvements.
* Excellent communication and interpersonal skills for managing teams and collaborating across functions.
The estimated salary for this position is $120,000 - $180,000 per year, depending on location and experience.