About this Role
The Sustainable Energy Authority of Ireland (SEAI) has been designated as the National Retrofit Delivery Body, responsible for achieving Ireland's target of upgrading 500,000 homes to a B2 energy rating by 2030, as outlined in the Programme for Government and the National Climate Action Plan.
This is a maternity cover co-Source role will support the customer journey, process management and development, stakeholder engagement and ongoing scheme development.
Key Functions of the role of Programme Executive
* Support the delivery of national energy policy actions including the Climate Action Plan, a key objective of the National Retrofit Directorate.
* Support the development of new programmes as needed including supporting IT development for the programme and Change Management.
* Support programme efficiency and effectiveness through contributing to the development and continual improvement of new and existing processes, as well as ensuring transparency and simplicity for both technical and non-technical audiences.
* Create, design, maintain programme KPI reports relating to programme objectives and outcomes, performance, and trend analysis.
* Input into analysis and feedback processes to ensure programme objectives are being met, are customer focused, and involve identifying continuous improvement opportunities.
* Initiate, develop and maintain strong business relationships and work collaboratively with a range of internal and external stakeholders including service providers.
* Provide input to and action outputs from the Voice of Customer (VOC) mechanisms to improve overall programme and customer experience.
* Develop, review and maintain scheme standard documents and communications. ensuring compliance to corporate governance processes.
* Conduct ongoing organisational tasks including website updates, handling programme inquiries and general programme administration.
* To undertake any other duties/projects as may be assigned from time to time.
* Contribute to and participate in various events on behalf of SEAI.
The Ideal Candidate
We are looking for highly motivated individuals who are passionate about sustainability and want to help us in reducing carbon and energy use in Ireland.
Key Knowledge and Skills
* A capacity to foster a positive working relationship with colleagues and external stakeholders; to work in multi-disciplinary teams and to network effectively.
* Strong analytical skills Excellent communication (written and oral) and people skills.
* Well-developed IT skills (Microsoft Office and PowerBI, experience with Microsoft CRM an advantage).
* Strong proactive approach to achieving results, including managing scope, time, and quality.
* Strong organisation skills and knowledge of business process management including change management.
* Flexible creative approach to problem solving and decision making to ensure the best solution is achieved focusing on the need for greater efficiency and effective delivery
* Ability to work on own initiative and to deadlines.
* Strong attention to detail and commitment to quality. Ability to use sound judgement on complex issues (problem solver).
* Experience in working in building energy retrofit activities would be an advantage