Job Title: Patient Access Site Leader
Permanent Full-Time Position, 35 Hours per Week, Grade 5
An exciting opportunity has arisen for a Patient Access Site Leader to join the Bon Secours Hospital in Galway, part of the Bon Secours Health System, Ireland's Largest Private Healthcare Provider.
Job Purpose: The role of the Patient Access Team Leader is to organize, coordinate, and manage Patient Access Services for the Hospital.
Patient Access Services: include Bookings, Medical Records, Admissions, and Outpatients.
The post holder is responsible for developing, implementing, and managing the daily operations of the patient access departments in the Galway Hospital.
Key Responsibilities:
* Manage Patient Access initiatives related to point of service collections, insurance verification, patient experience, workflow design, and reduction of denials.
* Work with other leaders to minimize billing issues and unbilled claims for Outpatients.
* Identify and implement strategies to improve processes, promote operational efficiency, and enhance the patient experience.
* Advise and update the Hospital CEO, Head of Finance, and other Senior Management on operational and financial matters.
* Lead a team of staff and take responsibility for all point of service collections within their remit and insurance verification in the Hospital.
This position ensures that services are delivered in accordance with regulatory, quality, and financial standards.
Ideal Candidate:
* Excellent interpersonal, leadership, people management, accountability, and communication skills.
* Excellent computer literacy skills with extensive experience in using computer systems and applications.
* Proven track record in effective management and understanding of patient insurance information.
* Good understanding of finance and business processes.
* Excellent communication skills with a strong negotiation ability and clear presentation and reporting ability.
* The ability to demonstrate evidence of continuing professional development at the appropriate level.
Essential Qualifications: An appropriate third-level qualification ideally in Business or Insurance is required. ECDL or related qualification.
Competencies & Experience:
* Demonstrated Supervisory and people management skills.
* Service-oriented and proactive team player.
* Ability to develop strong co-operative working relationships.
* Willingness to make decisions.
* Able to motivate and challenge team members.
Experience: 5 years relevant experience with at least 2 years of supervisory experience ideally in a healthcare setting. Proven track record in effective management of patient insurance information, point of service collections, and insurance verification.
Closing Date for Applications: 10/03/2025 Bon Secours Health System is an equal opportunities employer.