CUSTOMER SERVICE REPRESENTATIVE - ROMANIAN/ENGLISH
Our client, a Galway based healthcare business, seeks to hire a Romanian speaking customer service representative. This is a permanent role reporting to the customer service manager. This is an on-site role on Monday to Friday working hours.
( NOTE : This role can be made hybrid after successfully completing training).
RESPONSIBILITIES:
1. Responding to customer and employee questions/concerns in an efficient and effective manner and resolving issues/complaints which customers might have regarding company's products which include but not limited to complaints, queries, refunds etc.
2. Maintaining knowledge of the company's facilities, websites, products, promotions, policies and procedures
3. Representing the company in a professional, courteous and efficient manner
4. Complete documentation to in-house standards and be compliant with all in house procedures.
5. Working in a safe manner at all times
6. Reporting to the Customer Service Team Leader
REQUIREMENTS:
7. Fluency in spoken and written Romanian & English
8. Minimum 2 years’ experience working in a Call Centre or Customer Service department desirable but not essential.
9. Strong communications skills
10. Excellent telephone and customer service skills